Harvard-MIT Data Center

The Lab Help Desk is staffed during the following hours:

• Monday through Thursday, 8 AM to 9 PM
• Friday, 8 AM to 6 PM
• Saturday and Sunday, Noon to 5 PM

During Harvard holidays, the Lab Help Desk is staffed generally during normal hours. The only specific dates on which the Lab Help Desk is closed are Thanksgiving and the Harvard Holiday Break in December.

For support after hours, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible.

The Lab Help Desk assistants will help you with various lab issues, such as account creation, passwords, print credit, loaner checkout, and general computer assistance. Lab Help Desk assistances are not IT professionals, but will make a best effort towards solving any lab software or hardware issue brought to their attention.

The Lab Help Desk can be reached during normal business hours at (617) 496-9365.

For email support, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible.

For statistical support, please see Statistical Support.

For GIS support, please see the CGA web site at http://www.cga.harvard.edu/.

Our public labs have several resources available for lab users.

Books

The Lab Help Desk has a small library of statistical methods and software manuals available for check out. These books are meant to be used in CGIS only, and should be returned at the end of each day.

Headphones

The Lab Help Desk has Sennheiser HD280Pro headphones for check out. You must leave an ID with the Help Desk while borrowing headphones.

Computer Peripherals

There are external drives, cameras, and other computer peripherals available for checkout at the Lab Help Desk for lab usage only. You must leave an ID with the Help Desk while borrowing a peripheral.

For any questions about our public labs, please email or call us (617-496-9365).

Printing in the public computer labs is available for valid CGIS account holders. Printing costs are:

• 5 cents per black and white page
• 25 cents per color page

All printing is prepaid through the Lab Help Desk by use of Crimson Cash, personal check, or departmental billing code.