Email Notifications

We maintain a mailing list for the sole purpose of disseminating outage notifications. Subscription is open to all users.

To subscript to our email notifications, visit the following URL:
    http://lists.hmdc.harvard.edu/?info=outages

Browser Alert Notifications

You can set up an RSS feed to receive alerts in your browser.

Adding Our Alerts to Firefox

  1. Point your browser to our support website, http://support.hmdc.harvard.edu.
  2. Look for the orange RSS feed icon in the whitespace at the right of the URL in the address location.
  3. When you click the RSS feed icon, a separate window pops up.
    Either use the name of the default bookmark in this window, or change it to something similar to HMDC Alerts. When you finish, click Add.
  4. On your Personal Toolbar, a new link with an orange icon appears under the headline that you chose in the previous step. Select this link to view a drop-down list of current system alerts.

Adding Our Alerts to Thunderbird

First, set up an RSS account:

  1. In Thunderbird, from the File menu, select New, and then select Account,
    The New Account Wizard dialog appears.
  2. Select RSS News & Blogs, and then click Next.
  3. Enter a name for your RSS feed account, such as HMDC RSS, and then click Next.
  4. Verify that the information entered is corrected, and then click Finish to create the account.

Then, add the HMDC System Alerts RSS feed to your browser:

  1. Right-click the HMDC RSS feed icon and select Manage Subscriptions.
  2. In the RSS Subscriptions dialog box, click Add.
  3. In the text field under Feed Properties, enter the following URL, and then click OK to confirm:
    http://support.hmdc.harvard.edu/system_alerts/rss.xml
  4. Close the RSS Subscriptions window and look for your newly created RSS feed under the globe icon in you Thunderbird Folders menu.
  5. Select the HMDC RSS feed to view a message window that lists current system alerts.

RSS Feed Subscriptions

For your convenience we publish our alerts through Really Simple Syndication (RSS). An RSS document, also referred to as a feed, web feed, or channel, includes full or summarized text.

To subscribe to our alerts, visit the following URL:
    http://support.hmdc.harvard.edu/system_alerts/rss.xml

If you do not have a favorite RSS reader, see Browser Alert Notifications for information about adding our RSS feed to your browser.

Outage Notification - Overview

We strive to provide advance notice whenever we must schedule an interruption of service; in addition, we post announcements on our web site in the event of an unplanned service outage. We recommend that you use at least one of the channels of communication described in this section so that you are not caught unaware by a service outage.

Maintenance Windows

Some systems maintenance tasks require temporary interruptions of our managed services. To minimize the disruption, we reserve the first and third Wednesday of every month for regular systems maintenance.

When you receive notification that an interruption of service will take place, please be sure to save all work and disconnect from all of our login servers at least 30 minutes before the start of the scheduled outage window. The outage notification specifies which managed services will be affected.

Outage notifications also are posted on our support web site at http://support.hmdc.harvard.edu/.

If you have questions concerning an interruption in service, please contact us.

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