Harvard-MIT Data Center | Providing tools, resources, and support for analyzing data.

Desktop Support SLA

Attached is a PDF describing the service agreement for all HMDC Desktop Support services. Please print and read this document before you initiate use of these services.

File(s):

SLA_Desktop_Support.pdf

CGIS Computer Lab Accounts SLA

Attached is a PDF describing the service agreement for all CGIS computer lab account services. Please print and read this document before you initiate use of these services.

File(s):

SLA_Labs.pdf

Server Hosting SLA

Attached is a PDF describing the service agreement for all HMDC Server Hosting services. Please print, read, and sign this document before you initiate use of these services.

File(s):

SLA_Server_Hosting.pdf

RCE SLA

Attached is a PDF describing the service agreement for all HMDC RCE services. Please print and read this document before you initiate use of these services.

File(s):

SLA_RCE.pdf

Service Level Agreements - Overview

HMDC provides a Service Level Agreement (SLA) for all services offered. These agreements specifiy eligibility, costs, service provisions, quality provisions, and user responsibilities.

Please read the appropriate agreement before you initiate use of an HMDC service.